Poor service

My fibre line has been down since the 16th August. A query was logged and I was notified that a technician would be sent out within 2 to 3 days. By the 19th August, I had still received no communication from Vox. After a follow up, I was told that a technician would be sent out by the weekend. Still nothing.

It has been 7 days since the query was logged, and the service received from Vox during this process has been exceptionally poor. I am continuously told that the matter is being escalated and the blame is being passed onto others. Vox has shown that they cannot provide a reliable service, especially during a period of urgency when working from home requires a reliable internet line.

I am considering other ISP's in the market and would advise others to do the same.