Poor Service

Most unprofessional ISP I have ever came across, place an order with them on the 10th of April and my line was active since the 18th I was like great we will have fiber in next 3 days once we receive a router, but by the 25th I still did not receive a router and contacted them to state that the router hasn’t arrived after receiving message from the courier company that it would be delivered on that day. There customer service is absolutely awful and discouraging I sent an email to cancel the order as I was receiving the order I was promised, a sales agent by the name of Keagan contacted my fiancé and started to tell her that we will pay from the 18th for line be activated and we will pay a R1750 cancellation fee, he was not helpful at all, when I tired to contact him he would not take my calls very professional. I think if you want to go with Vox just think of how Eskom treat us it’s very similar.