Poor service

I recently posted here that I had been without internet from 18 Jan 2023 and it only been restored on Monday. Now after the loadshedding the internet is off once again. This is metrofibres fault but we are vox customers and the service is beyond pathetic. And yet every month they still collect payment. It's the 4th internet connection I've have had with then since my contract began in October 2022. They Fibre lines are always faulty and connection issues occur a lot. The service provided is terrible. I regret taking vox as an ISP