ST
Stephan T
1 reviews | Active since Oct 2021
14 Apr 2023, 12:59
Poor service
Very very poor service... I am going to cancel. They have increased my acount and did not even notify me... And cut me off because of R52.. And when I try to contact them to show them the proof of payment they dont answer... And in general they say you get 50meg up and 50 meg down but never ever have I reached even 20meg... Terrible service indeed..
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 Apr 2023, 13:39Good day, Stephan D
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors to investigate the matter.
The account has not being increased , however short paid at times.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors to investigate the matter.
The account has not being increased , however short paid at times.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 Apr 2023, 13:39
Official
Good day, Stephan D
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors to investigate the matter.
The account has not being increased , however short paid at times.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors to investigate the matter.
The account has not being increased , however short paid at times.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Apr 2023, 10:36Good day, Stephan D
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing query. |
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing query. |
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply21 Apr 2023, 10:36
Official
Good day, Stephan D
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing query. |
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing query. |
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox