DL
DawonZA L
1 reviews | Active since Mar 2022
05 Oct 2022, 11:56
POOR SERVCE FROM VOX
Our fibre connection to the www has unexpectedly and frequently truncated since Friday, through to today.
While there is understanding that the service from Vox connects to the internet highway infrastructure, and is subjected to other connectivity infrastructure… this is your primary service which YOUR CUSTOMERS pay for.
It is thus a reasonable expectation to be informed via message each time that your service goes down , as opposed to having to log-in to your customer portal (which requires internet connectivity). And then *more importantly… in terms if your DRP, you need to establish an infrastructure connectivity fai*****, so that your customers are not inconvenienced*. Otherwise, we might just as well join any other ISP
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Oct 2022, 12:29Good day,Ashley S
Thank you for your review.
Kindly note that we have relayed the above information to our Technical support team for a further investigation and assistance.
You will be contacted as soon as possible.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have relayed the above information to our Technical support team for a further investigation and assistance.
You will be contacted as soon as possible.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply05 Oct 2022, 12:29
Official
Good day,Ashley S
Thank you for your review.
Kindly note that we have relayed the above information to our Technical support team for a further investigation and assistance.
You will be contacted as soon as possible.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have relayed the above information to our Technical support team for a further investigation and assistance.
You will be contacted as soon as possible.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
07 Oct 2022, 10:32Good day, Ashley S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,MFN restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,MFN restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply07 Oct 2022, 10:32
Official
Good day, Ashley S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,MFN restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,MFN restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
DL
DawonZA L's updateReviewer Update
07 Oct 2022, 10:48Wow! You've missed the point... we already know that service was restored, duh?
The thought expressed was geared toward you developing/implementing a *fibre fai***** mechanism*, so that in the future, your customers will experience a seamless transition from fibre driven connectivity, to data driven connectivity to the internet, when a breakout occurs...
Also, looking forward to a pro-rata credit on our account for all the downtime experienced, as we had to purchase data to be able to connect to the www.
The thought expressed was geared toward you developing/implementing a *fibre fai***** mechanism*, so that in the future, your customers will experience a seamless transition from fibre driven connectivity, to data driven connectivity to the internet, when a breakout occurs...
Also, looking forward to a pro-rata credit on our account for all the downtime experienced, as we had to purchase data to be able to connect to the www.
DL
DawonZA L's update07 Oct 2022, 10:48
Reviewer Update
Wow! You've missed the point... we already know that service was restored, duh?
The thought expressed was geared toward you developing/implementing a *fibre fai***** mechanism*, so that in the future, your customers will experience a seamless transition from fibre driven connectivity, to data driven connectivity to the internet, when a breakout occurs...
Also, looking forward to a pro-rata credit on our account for all the downtime experienced, as we had to purchase data to be able to connect to the www.
The thought expressed was geared toward you developing/implementing a *fibre fai***** mechanism*, so that in the future, your customers will experience a seamless transition from fibre driven connectivity, to data driven connectivity to the internet, when a breakout occurs...
Also, looking forward to a pro-rata credit on our account for all the downtime experienced, as we had to purchase data to be able to connect to the www.