Poor sales service

I ordered ADSL 100Gb Capped data on Friday evening, they say 10 minutes to process the order and get access. When it was still not active on Saturday at 7am they suggested I call in after 8 as that was when they said sales would be working. At 8:40 I called in to be told no Sales only works on Monday to Friday so my Package would not be available at all till Monday morning.<br> <br> I then Immediately sent the request to cancel all purchases and sent them to [Email Removed] and [Email Removed] <br> <br> Monday Morning guess what they process the sales orders anyway. Now I have to fight to get them cancelled, and get my money back.<br> <br> Why do you tell stories to your customers and then not deliver. They said 10 minutes from signon to Getting ADSL credentials, I wanted immediate access not access and not to have to wait 3 days.<br> <br> your Competitors process orders and have sales people working during weekends. Why don't you.