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Dave S

1 reviews | Active since Nov 2024

30 Jan 2024, 21:10

Poor reception with new router

Recently replaced router. Since replacing the transmission reception is terrible. When I call for service, I get an argument. NO SERVICE.

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Replies (3)
Vox Telecom
Vox Telecom's reply30 Jan 2024, 21:34
Official
Good day Dave S,

We have received and acknowledge your complaint. 

The details of your complaint has been escalated internally for investigation and urgent attendance. 

We will contact you very soon to assist with the resolution and/or feedback of your complaint. 

Kind Regards
Vox Team
DS
Dave S's update01 Feb 2024, 09:28
Reviewer Update
Vox set up an appointment with me for 8.30 this morning. I planned my day so that I would be home to meet with the technician as we have been having issues with the Vox new router that they recently installed. Poor transmission. At 8.30 I received a mail from Vox to reschedule.
I called Vox & was once again messed around. No management to take my call. Vox's back-up & support is SHOCKING!!! They just mess you around & feel nothing for the customer.
Vox Telecom
Vox Telecom's reply02 Feb 2024, 12:04
Official
Good day, Dave
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from our onsite support team that the speed issues were resolved.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards, 
Vox