Poor poorer poorest service

Once again thank you for the poor service. Emails get ignored. So nothing has changed, once again unanswered emails, a new account over and above the current account. Stating for non returned device. Now my question is where must I drop the device off as Vox clearly don't communicate, I honestly think they are not honest as they claim there was servce and according to their graph(which is inaccurate). Why would a person go with Vox if u had no problems with previous service providers, because of the false adverti*****ts. I wonder why Vox would phone immediately if you enguire about a service but when you need a service they can't offer any. So to answer the reply from Vox it's definitely not sorted out or handled like they claim they did. Once again no service. I'm beyond shocked about their excuses. VOX PLEASE COLLECT YOUR DEVICE OR GIVE ME A ADRESS TO DELIVER IT TO. I will surely not recommend your service to anyone