Poor Poor Vox service

Poor poor service. I have tried contacting them on numerous occasions only to be told that they will phone me back, which they have never, not even once. My Wi-Fi has been down for nearly 2 weeks, apparently we’ve been red flagged as it is an urgent matter but still nothing has been done. Only to find out that they are also overcharging us, we are currently paying money for a 10/2 line that was suppose to be upgraded to a 20/20 for free according to them. I wouldn’t recommend this service provider as they don’t seem to see to their customers urgent matters as they should.