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Wentzel H

1 reviews | Active since Mar 2022

03 Mar 2023, 16:56

Poor poor Vox service

Don't even think about joining.

I made a payment on my account last year 21st of November 2022 and my accounnt was cansellde. Today the 3rd of March I'm still in credit with them and havent receivde any service from them. I made a call to them and asked to be put thrue to the accounts department I was on the phone for half an hour and did not reach the account department so much so that I was put thrue to the voice machines 4 times to pick a option from 1 to 5 and the last choice I made put me thrue to music to wich I listend for 20 minutes without any respons and I disconected.

Poor poor poor poor poor service I'm thinking of consulting my lawyer ti sue them and get them blacklisted.

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Replies (2)
Vox Telecom
Vox Telecom's reply03 Mar 2023, 19:03
Official
 Good day Wentzel H, 
 
Thank you for your enquiry. 
 
Kindly note that we have escalated your enquiry. 
 
We will investigate the matter and provide feedback to you soonest. 
 
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. 
 
Kind Regards, 

Vox 
Vox Telecom
Vox Telecom's reply09 Mar 2023, 07:21
Official
Good day,  Wentzel H,

Thank you for your patience whilst this matter was being investigated. 

Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 

 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 

Kind Regards, 
Vox