SS
Samantha S

1 reviews | Active since Nov 2019

19 Aug 2021, 09:31

Poor Poor service from Vox

Poor service, no communication and useless managers!

Had a simple request to have my telephone numbers reflect on my invoice, over a month later, Vox ignores my emails and basically cant assist, with putting 3 telephone numbers on the invoice.

If you need your telephone account for FICA, you may as well go to another company because the account will be useless.

Staff are unhelpful and unwilling to assist, managers just as much. Poor service and customer relations.

you can look forward to an hour on the phone and every department pushing you to the next with no assistance.

0
Replies (1)
Vox Telecom
Vox Telecom's reply19 Aug 2021, 09:34
Official
Good day Samantha S ,
 
 Thank you for your enquiry.
  
 Kindly note that we have escalated your enquiry.
  
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 
Please take note that we will not reply on HelloPeter.
  
Kind Regards, 
Vox