ZV
Zenielda V.D.V
1 reviews | Active since Mar 2024
28 Mar 2024, 11:40
POOR POOR SERVICE
Poor poor poor service. I have been charged for the second time for something I don't even have. I have been phoning and emailing Vox since 20 February 2024, without any help. At one point they suspended my account because I have to pay for the Volta UPS, that I don't have. I have reported this issue and the removal of the UPS from my account but they keep on logging a ticket but no agent ever phones back. So basically they force you to pay for a service/item not delivered or received by suspending my existing Telkom WiFi, that I actually paid for.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
28 Mar 2024, 12:02Good day, Zenielda
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Accounts team to assist with the investigation and resolution of your complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Accounts team to assist with the investigation and resolution of your complaint.
Kind Regards,
Vox
Vox Telecom's reply28 Mar 2024, 12:02
Official
Good day, Zenielda
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Accounts team to assist with the investigation and resolution of your complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Accounts team to assist with the investigation and resolution of your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 Apr 2024, 10:49Good day, Zenielda
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Apr 2024, 10:49
Official
Good day, Zenielda
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox