Poor Poor Poor Service from both Vox and Telkom

<p>I am without internet for my 3rd week running with Vox and Telkom not assisting me...... Vox being my ISP and Telkom who manages my phone line...... Now bare this in mind I have to pay these guys on a monthly basis of which I am not inclined or feel I have to pay for anything this month as I haven't had Internet or phone services since the beginning of the month. The incident started on the 25th of August whereby renovations which had been going on for months at home a worker cut the phone hardlines without consulting anyone, Now this caused a lot of issues but he agreed to compensate however amount needed to reinstate that line. A day later which was Friday I called Vox and a man by the name of Renius told me to call Monday and he'd have some guys come over to have a look at my issue...... I clearly explained to him that the phone line was cut but a worker and that someone has to come to the premises and reinstall them.... Hardware job. He told me that there would be a callout fee off R700 but I told him that wouldn't be an issue because these expenses would be covered by the worker who damaged the property. He then asked me to call him the following Monday morning...... As to why it couldn't happen then.... Honestly did not know. I comp**** and set a reminder on my phone..... Monday morning I was at work and did call him, and he than "Logged a call ticket" for my incident, I never got any call references that day but that week Wednesday a mail came through saying my call was logged. The most frustrating thing ever about this issue is that I have to explain the issue everytime I call Vox...... And then and then a week had gone. The following Wednesday (1 business week after) I had given up on Vox and started dealing with Telkom directly of which Vox gave me the reference number they logged on my behalf. I called Telkom instantly that day and they told me that a technician will be despatched 72 hours from the time the call ticket was created yet an "escalation" had been enquired by Vox to Telkom to remedy this issue as quick as possible..... The 72 hours had been up some days ago.... Hence Vox making invisible "escalations". Thursday last week from today I had called Telkom and they told me a technician had been despatched that morning 8 o'clock..... That whole day I was home and never had to go to work yet no Technician showed... I called them the day after and they told me that the technician had a look at the fault and is trying to fix it...... I always ask them what the issue is and they sound so confused. I only ask because I feel they might have me confused with some other client. The technician had been reported on site yet I'm still no closer to having internet I pay these guys for every month. I am tired and have given up on both Telkom and Vox...... This week I did not call any of them...... I have surrendered and hope that you guys can help me</p>