Poor poor poor service!

Vox's autoresponder ticket no. VOX11****** refers. I cancelled my fibre services with them on the 25th August via their online portal, and chose the earliest available cancellation date which was on the 2 September according to the calendar option in the portal. I am migrating to another provider, and therefore need the fibre B24****** number released so the new provider can provision the service on their side.

I then called via telephone and was advised by their cancellations department to write an early release email to expedite the process, and that there would be no issue releasing the line early for migration. I followed up with telephone calls and I was assured by different people in the cancellations department that "it usually takes a couple of days" to process.I also ensured that my account was paid up to date to avoid any delays. I have been following up via telephone and I am being given the run around. Apparently the lady handling my release is Liz. Nadine tried to put me through, however she was unavailable, and I was assured that there would be a follow up call by Liz to keep me up to date. Liz never called, but at least Nadine followed up later that day to tell me she would try and get more information.

I then called again last Monday, and was told I would be put through to someone who could tell me what the status was, only for there to be no answer and to get an automated response that the voice mailbox was full.

I then called again yesterday and was told that the line would only be released on the 30th, contrary to what I had been told by at least three different people on separate occasions. I then asked to have this escalated to a manager, Norma, who was supposedly going to call me back. I'm still waiting for your call, Norma!

I find your lack of service astonishing, your staff are either misinformed or lying, and you do not even have the decency to communicate with your customer via either telephone call or email.

Vox, please get your act together and get Openserve to release my fibre B number for migration, as you said you could and would! Honour your word to me.