POOR POOR Customer service

I have been a client with vox for just over a year. It was a massive struggle to get to fibre connected at my home. I have then gone for an upgrade on my line. Its been two weeks and the line still haven't been uograded. Then you try and get help from account enquiries and they just keep on refering you to this and that person onky to land up on a voice answering machine and please note that this is well before their 5pm cut off time. I AM SORRY, BUT THIS HAS BEEN THE WORSE CUSTOMER SERVICE EXPERIENCE THAT I HAVE COME ACROSS IN A VERY VERY LONG TIME. I regret not reading the reviews earlier on HelloPeter as I dont see anything positive and I also cant see that Vox is doing anything to improve on their customer service