1 reviews | Active since Jul 2023
Poor online and onsite service
Been a Vox customer for around 5 years with very little issues. Vox is great till you actually have a problem, and there is lies the challenge.
December 2023 i started experiencing intermittent slow speeds which despite several unresolved calls, i could live with the intermittent slow speeds.
Jan 2024 rolls around and the intermittent slow speeds are now complimented by intermittent internet connections.
Between Jan and present i had numerous IP rotations, reconfigurations, software updates, hardware updates, firmware updates, FNO was on site and the line is apparently fine, Vox tech was onsite to do a router software update again, eventually today Vox tech comes out and replaces the router.
My intermittent slow speeds and intermittent internet connection is now just no internet connection at all.... wait thats not true, i have internet connection with my 10 meter cat 5 hardwire connection, just no wifi at all.
Now keep in mind i have been battling since dec 2023, i have all the refs and bot chats saved. Especially since the refs were closed without the problem being resolved.
Keep in mind am paying full price for a service i am not receiving.
Even this review is done using mobile data at my cost, due to no Wifi after a vix technician was here today to "fix" my wifi issue.
Can a technical specialist please be assigned to resolve this problem. Pls no router reset/update ninjas.
Once my problem is resolved i would like to be credited for the proven downtime and or substandard line quality.
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
The support agent Thato Monadira was friendly, knowledgeable, professional, patient and most all knew what he was doing. We trouble shooted for about a hour and eventually the wifi connection is what it should be. Lets hope it srays that way but thats another story.
Thato single hendedly done what several online and onsite technicians could not, 9nce again many thanks to Thato.
Now i need to resolve the compensation bit with VOX accounts....
The support agent Thato Monadira was friendly, knowledgeable, professional, patient and most all knew what he was doing. We trouble shooted for about a hour and eventually the wifi connection is what it should be. Lets hope it srays that way but thats another story.
Thato single hendedly done what several online and onsite technicians could not, 9nce again many thanks to Thato.
Now i need to resolve the compensation bit with VOX accounts....