Poor management and very poor service

Wrongful weekend suspension by Vox before due date

My new Vox WiFi account was suspended before the payment due date, and I now cannot work because I have no internet access.

I have two invoices on my account:

- pro rata invoice - monthly invoice

Both clearly show the due date as 1 April 2026.

Despite this, Vox suspended the service on a Saturday.

I contacted support and was told that billing only works on Monday, which makes no sense if the account can be suspended on a weekend but cannot be restored or properly checked until weekdays.

This means:

- service was cut before the due date - support cannot resolve it - and I am left without internet while needing it for work

I need Vox to urgently:

1. Explain which exact invoice caused the suspension, 2. Confirm why the account was suspended before 1 April 2026, 3. Restore the service urgently, or 4. Escalate this properly and stop passing customers between departments.

This is a new account, so if this is an activation or billing setup error, it should have been handled correctly from the start.

Very poor experience so far.