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MM
Makatu M

1 reviews | Active since Nov 2022

09 Dec 2022, 11:10

Poor Internet Connection

Vox Telecom has poor internet connection every week the internet goes away for more than 3 days with no notification whatsoever.

When you email the help line, they only send a reference number however not even attend to the issue at hand. For us working from home is a nightmare.

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Replies (4)
Vox Telecom
Vox Telecom's reply09 Dec 2022, 11:49
Official
 Good day, Makatu M

Thank you for your review.  
We also received your Twitter complaint and a ticket was logged on your behalf VOX***6

 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
MM
Makatu M's update09 Dec 2022, 12:31
Reviewer Update
I dont think you take us as customers serious. You even close the tickets despite the issue not being resolved. What madness is this ?
MM
Makatu M's update09 Dec 2022, 12:49
Reviewer Update
three days with no internet while one is working from home. They just dont care
Vox Telecom
Vox Telecom's reply13 Dec 2022, 15:35
Official
Good day,  Makatu M
 
Thank you for your patience while this matter was being investigated.
 
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel  restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox