vG
vukani G
1 reviews | Active since Nov 2025
21 Dec 2025, 00:17
Poor Installation, Service & Cancelation. Caution!!
Internet is good, until you have to cancel - they will charge you for 2 months in advance, so please do contact them and contact the correct people to verify your cancellation is approved because you might be billed after canceling because someone didn't manage to tell the correct people. i have been paying for months of internet i dont use and i moved to a new city but when i tell to cancel it they keep creating new tickets on their useless ticket ssystem but no body cancels it or when i call no body actually takes my calls or calls back.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
21 Dec 2025, 07:54Good day Vukani,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Cancellations team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Cancellations team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Vox Telecom's reply21 Dec 2025, 07:54
Official
Good day Vukani,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Cancellations team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Cancellations team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Dec 2025, 20:39Good day Vukani Gcabashe,
Kindly note that we have requested an agent to contact you.
The agent will be in contact with you first thing tomorrow morning.
Thank you
Kindly note that we have requested an agent to contact you.
The agent will be in contact with you first thing tomorrow morning.
Thank you
Vox Telecom's reply21 Dec 2025, 20:39
Official
Good day Vukani Gcabashe,
Kindly note that we have requested an agent to contact you.
The agent will be in contact with you first thing tomorrow morning.
Thank you
Kindly note that we have requested an agent to contact you.
The agent will be in contact with you first thing tomorrow morning.
Thank you
vG
vukani G's updateReviewer Update
22 Dec 2025, 21:27Well
I have seen 4 emails saying the same thing, "a ticket has been made for you", "someone will contact you", "pay this month because this is not canceled but someone will contact you".
As I told you I will be impressed if you actually ment it this time after months of making me pay for no reason I know even know you will drag this so i pay 3000 for no reason after i sotpped using your internet for 3 months
I have seen 4 emails saying the same thing, "a ticket has been made for you", "someone will contact you", "pay this month because this is not canceled but someone will contact you".
As I told you I will be impressed if you actually ment it this time after months of making me pay for no reason I know even know you will drag this so i pay 3000 for no reason after i sotpped using your internet for 3 months
vG
vukani G's update22 Dec 2025, 21:27
Reviewer Update
Well
I have seen 4 emails saying the same thing, "a ticket has been made for you", "someone will contact you", "pay this month because this is not canceled but someone will contact you".
As I told you I will be impressed if you actually ment it this time after months of making me pay for no reason I know even know you will drag this so i pay 3000 for no reason after i sotpped using your internet for 3 months
I have seen 4 emails saying the same thing, "a ticket has been made for you", "someone will contact you", "pay this month because this is not canceled but someone will contact you".
As I told you I will be impressed if you actually ment it this time after months of making me pay for no reason I know even know you will drag this so i pay 3000 for no reason after i sotpped using your internet for 3 months
Vox Telecom's replyOfficial
22 Dec 2025, 21:46Good day vukani G,
Thank you for your feedback.
We have added it to the existing escalation and request that an agent contact you to further advise.
Kind regards,
Vox
Thank you for your feedback.
We have added it to the existing escalation and request that an agent contact you to further advise.
Kind regards,
Vox
Vox Telecom's reply22 Dec 2025, 21:46
Official
Good day vukani G,
Thank you for your feedback.
We have added it to the existing escalation and request that an agent contact you to further advise.
Kind regards,
Vox
Thank you for your feedback.
We have added it to the existing escalation and request that an agent contact you to further advise.
Kind regards,
Vox
Vox Telecom's replyOfficial
24 Dec 2025, 10:56Good day Vukani G,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Dec 2025, 10:56
Official
Good day Vukani G,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox