Poor fibre experience - VOX telecoms

Fibre in my area (Highway Gardens JHB) has finally gone live for the last couple month.... or has it!? I decided to move off DSTV and do what most are doing and get uncapped fibre to my home thinking I could enjoy uninterrupted streaming, well its been more interrupted than anything.

I did some homework and decided to go with VOXtelecom 100mbs package. From what I have heard and seen these guys are the business. BUT 2 months later and I am extremely unhappy. TT connect have laid the infrastructure in our area and ISP's ***gyback off the laid fibre. Seeing how useless TT connect were when it came to just laying cables, I stayed hella far from any of their services but yet I sit with totally interrupted services from VOX who use TT connect.

The first problem is the lack of any form of SLA agreement/s between VOX and TT connect. I am well within my rights to hold VOX here as they take my R915 every month yet I am DOWN EVERY SINGLE DAM DAY!!! TT comnect have the worst infrastructure and because I am down most of the time, I literally went and troubleshoot the problem myself. They have set up a POP exchange (the network hub) and powered it with UPS batteries. It makes no sense to put something live if you don't have power!? I literally call VOX every day or at best second day to tell them exactly what the problem is which is no power to the exchange. TT connect, then, very reactively deploy someone to come over and charge these USP's with a generator. Not forththinking between these 2 companies that with more people jumoing onto fibre those batteries will last less time!!! Again, seeing VOX is using the infrastructure, surely there needs to be uptime agreements but when you have a customer literally calling in daily to tell you what the problem is you need to listen and not just say "our technicians are working on the problem"...! I am calling you and telling you what the problem is. It is a miracle to get someone out before 9am in the week, again you running technology business, surely shifts are standard!? Dont even talk about weekends because if you lucky, by late afternoon someone comes to charge. A guy named Thabo from TT connect, promised me the world that we will never be down again because he has a monitoring system on his phone blah blah blah.. THABO I STILL HAVE DOWNTIME DAILY!!!!

The other complaints I have is A) VOX will not discount me for any downtime, seeing I am down every other day how the hell is that fair!? BIGGEST challenge is I work from home and tell VOX this everyday that when I am down I cannot work and am sick of paying for a service which I dont get. B) VOX need to look at the call history of how often I call, there again they dont pay for my phone bill especially seeing I tell them what the problem is daily. This has gone as far as a service desk tech guy named Llewellyn (great service from his part!) wanted to add me to a WhatsApp group cause out of every single person in TT connect & VOX, he gets the dam challenges faced and actually wants to help

VOX really has disappointed me as I only read and heard good things about them but this **** poor management is a disaster. Food for thought, Edgars retails a host of different brands, majority of which they do not manufacture however there will always be different sizes, enough stock, different choices etc even though its not their "brand" they make sure their agreement with their suppliers is tip top... I have no idea how VOX cannot do the same with TT connect. I am extremely disappointed and guess what, as I type this, I have no internet because VOX IS DOWN!!!!