POOR FIBER MAINTENANCE!

I don't know who to blame Vox or Vodacom who installed the fiber lines. I signed a contract with Vox. My fiber line was installed on the 7th of march, the alarm of the fiber turned red not long after, but we thought its because there is no router installed. So we waited for Vox to come and install the router. The tech from East London branch came on the 9th of March and noticed the alarm he said that he will report the problem. Well I have been waiting since the 9th until the 14th of March to get an update because there was no communication.

The updated I received was the fault was sent through to Vodacom they have to send out a maintenance team and that there is no ETA.

I am a university student, and I'm have continuous assessments and assignments. I am writing Tests next week. I app**** and got approved well in advance of this time. To not face the problems I'm facing at the moment.

The customer service is pathetic. If i get through to an agent I get told please phone this number then I phone and get told phone this number.

No one is actually just checking for an Update.