POOR EXECUTION OF CANCELLATION AND RE INSTALLATION PROCEDURES

Approx 4 months ago I informed Vox that I will be moving, still in the same suburb I confirmed that connectivity is all good, they advised me all is good??? Vox requires me to cancel the existing contract and take out a new one for the new residence at least 1-2 months prior to the move. I did this 4 months prior to my love 1st Aug I’m May already. To date I have been receiving coms about overdue account?! and faulty units etc. everything but news about my re installation. It’s almost 3 weeks since my move and Vox have yet to get my services connected.

They can’t even follow their own procedures and Sales people have asked me to contact Frogg Foot whom I have no dealing with to follow up on my installation..... what a joke of note.

Mean while frog foot calls me to inquire about my faulty unit?!!! I’ like what?!!

So to recap I have spoken to about 8 different staff at Vox since May month; Shiloh, JP, Marco , Jani to mention the most recent ones, yet no one can confirm the date of my installation.??

How is it that I still don’t have any services to date. I have been a loyal client never skipped a pmt and never a late payment since my activation in June 2017.

Their customer service is appalling and Vox has proven that they are indeed not customer centric.

All I need to know is can you Vox sort out my installation this week still please.

Regards Disgruntled Lu