JK
Juan K
1 reviews | Active since Feb 2018
20 Aug 2021, 09:45
Poor download speeds
I am a new customer and moved from Rain over to Vox fibre. It seems i have made a mistake as the download and upload speeds are not what was advertised. On the 20/10 line I am getting 1Mb download speeds. I have requested that this be rectified and the issue is still not resolved. Please arrange to have it cancelled and removed from my premises as this is in breach of contract and you cant deliver on the services promised.
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Vox Telecom's replyOfficial
20 Aug 2021, 10:34 Good day Juan K
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply20 Aug 2021, 10:34
Official
Good day Juan K
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox