LS
Lonwabo S
1 reviews | Active since Mar 2024
09 Mar 2024, 19:11
Poor custormer service, actually "no customer service".
Service is very poor. We receive a new router and there is no answer in their customer service to assist us in setting up the router. We sent e-mails with just an automatic reply. They customer service number is useless as there is now one answering. It's now day 9 without internet and they have already deducted their premium.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
09 Mar 2024, 19:59Good day, Lonwabo S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Mar 2024, 19:59
Official
Good day, Lonwabo S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
19 Mar 2024, 10:39Good day , Lonwabo S
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router was reconfigured
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router was reconfigured
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply19 Mar 2024, 10:39
Official
Good day , Lonwabo S
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router was reconfigured
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router was reconfigured
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox