Poor customers service, double and incorrect debit order

Item: Vox Telecom
Rating: 1
Author: Kingsley O

Vox has a very poor customers service, they don't respond to complaints, they don't listen to their customers. Wrong and double debit orders, if you correct the debit order, they will cancel it and charge you an administrative fee. Though I still use them because they are the lesser evil .

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

03 Dec 2024, 08:36

Good day, Kingsley O

Thank you for your review.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply03 Dec 2024, 08:36

Official

Good day, Kingsley O

Thank you for your review.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest.

Kind Regards,
Vox

Kingsley O's updateReviewer Update

03 Dec 2024, 14:40

Vox please stop this madness, another debit order after debiting me two times with your so called administrative fee yesterday. Be serious for once please.

Kingsley O's update03 Dec 2024, 14:40

Reviewer Update

Vox please stop this madness, another debit order after debiting me two times with your so called administrative fee yesterday. Be serious for once please.

Vox Telecom's replyOfficial

04 Dec 2024, 10:26

Good day, Kingsley

Thank you for your patience whilst this matter was being investigated.

Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply04 Dec 2024, 10:26

Official