Poor Customer Support from Vox Telecom

Dear Vox
I have experienced extremely poor customer service from your desk. I had a line and router installed 23/2/2023 after placing the order on 10/02/2023. This line has not been activated and I have not received any information since.
I have logged onto your online platform numerous times to find out where the line is in progress but I am notified that it is still in the process of installation which is clearly not the case. This has been completed.
I have failed to contact you telephonically on numerous occasions as I have been told telephonically there are no operators to take my call despite me being in front of the telephonic queue. I would be happy to provide call logs demonstrating the call waiting times. Once again you are referring me to another department exactly as in my complaint on HelloPeter.
Because no one can provide me with any feedback and the constant blind-ending referrals, the fact that I am dependant on internet for home business, and the fact that I am due to be billed for home fibre with no service activation or expected date of activation, I have had to escalate my concerns to the following bodies.
1. I have reported you to ICASA's ombudsman (***) for failing as a telecom service in your duty to provide customer feedback and support.

2. I have left a 1 star (extremely poor) rating on Hello Peter as you've noted. (It is interesting to note that Vox Telecom's average user rating on HelloPeter is 3/10 with a recommendation for promoting your business "less than unlikely").

I would strongly advise you to activate my line immediately and address this complaint with the ombudsman (ICASA) and respond to my complaint on HelloPeter.

Additionally, I am in the process of legal counsel should this not occur and you can expect my attorney to contact you in the next few days should these queries not be addressed immediately.

Waiting to hear from you,

J Koen