Poor Customer support and feedback

<p>I hate running to hellopeter eveytime something like this happens, but at least you get a quick response from the relevant company.</p> <p> </p> <p>I have been waiting for Vox to deliver my router since last week (Octotel has installed and successfully tested the line, and apparently a hand-over was done). I have repeatedly had to contact Vox fibre support only to be passed on from consultant to consultant.</p> <p> </p> <p>Finally when I get someone who's willing to help they promise to follow up and cc me in all correspondence... only nothing happens. No one responds or follows up each passing day.</p> <p> </p> <p>Can someone at Vox PLEASE assist in getting my fibre up and running? I've been a very happy client for around 2 years until now: this is an all-time low.</p>