MM
Malekwa M
1 reviews | Active since Jan 2019
11 Oct 2024, 10:12
POOR Customer serviceVOX***1
my account is ***, I opened a ticket VOX***1 on the 081024 and no one followed it up or they only opened a ticket with VUMA on the ***4 which delayed the queries with 3 days. Now Vuma WILL only assist me in 3 days meaning from maybe Monday ***4. I don't understand why my ticket was not escalated sooner. Why no one gives me any feedback. I work from HOME. I cannot work due to poor service with no apology or remorse.
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Replies (3)
Vox Telecom's replyOfficial
11 Oct 2024, 10:52Good day, Malekwa.
Thank you for taking the time to raise your concerns with us.
Kindly note that the details of your complaint has been escalated to our Fibre Technical Support team to investigate the details of your complaint and assist with the resolution thereof.
We will contact you shortly to provide feedback on your query.
Kind Regards,
Vox
Thank you for taking the time to raise your concerns with us.
Kindly note that the details of your complaint has been escalated to our Fibre Technical Support team to investigate the details of your complaint and assist with the resolution thereof.
We will contact you shortly to provide feedback on your query.
Kind Regards,
Vox
Vox Telecom's reply11 Oct 2024, 10:52
Official
Good day, Malekwa.
Thank you for taking the time to raise your concerns with us.
Kindly note that the details of your complaint has been escalated to our Fibre Technical Support team to investigate the details of your complaint and assist with the resolution thereof.
We will contact you shortly to provide feedback on your query.
Kind Regards,
Vox
Thank you for taking the time to raise your concerns with us.
Kindly note that the details of your complaint has been escalated to our Fibre Technical Support team to investigate the details of your complaint and assist with the resolution thereof.
We will contact you shortly to provide feedback on your query.
Kind Regards,
Vox
MM
Malekwa M's updateReviewer Update
11 Oct 2024, 11:03WHY WAS THE TICKET NOT OPENED WIYH VUMA ONTIME? can you survive 4 days without network especially if you work from home?
MM
Malekwa M's update11 Oct 2024, 11:03
Reviewer Update
WHY WAS THE TICKET NOT OPENED WIYH VUMA ONTIME? can you survive 4 days without network especially if you work from home?
Vox Telecom's replyOfficial
17 Oct 2024, 08:30Good day, Malekwa
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Oct 2024, 08:30
Official
Good day, Malekwa
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox