Poor customer service voxx

I am experiencing such bad customer service from voxx. I have been using them for the past 2 years and I recently moved to a new province and their service has just been poor. There's been challenges with activating my line from vumatell and I have been the one who has to call vumatell and keep following up while vox is not assisting. Currently vumatell have told me that they are waiting voxx to release the previous tenant who's using the line I am supposed to be using. It's been over 2 weeks now, no internet and losing business and clients. This is quite poor from voxx