Poor Customer Service & Issue Resolution

I recently signed up for Vox's FTTH 100mbps line but it has been nothing but a nightmare to get the internet service up and running. Upon the technician's completion of setting up the router today (2021/11/29), I was advised that I my internet would be up and running in a flash but it is not the case. I have instead made numerous calls to their contact centre who have done nothing but transfer me from one consultant to the next without resolution - seemingly there's some confusion of sort in resolving the issue. I am very displeased with the service or the lack thereof from Vox. I really expected better!!