HL
Hanly L
1 reviews | Active since Oct 2017
07 Sept 2026, 07:55
Poor customer service from Vox telecom
I am very very disappointed in Vox telecom. I'm for More than two years a client. But with the mtn network. But know they replace the mtn simcard with telkom. Since Thursday 3 September we are without internet I keep phoning they keep.saying they escalate it to telkom this means I paid for service wich I do not receive
Vox reference number: VOX***6
Helpful (0)
Replies (9)0
Replies (9)
Vox Telecom's replyOfficial
07 Sept 2026, 08:15Good day Hanly
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Sept 2026, 08:15
Official
Good day Hanly
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
HL
Hanly L's updateReviewer Update
07 Sept 2026, 08:42this is the 5th day that im hearing this.
HL
Hanly L's update07 Sept 2026, 08:42
Reviewer Update
this is the 5th day that im hearing this.
Vox Telecom's replyOfficial
07 Sept 2026, 14:54 Good day , Hanly
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately, we were unable to reach you on the nominated contact details on the account.
Please advise on a suitable time and or alternate number for us to reach out?
Regards
Vox
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately, we were unable to reach you on the nominated contact details on the account.
Please advise on a suitable time and or alternate number for us to reach out?
Regards
Vox
Vox Telecom's reply07 Sept 2026, 14:54
Official
Good day , Hanly
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately, we were unable to reach you on the nominated contact details on the account.
Please advise on a suitable time and or alternate number for us to reach out?
Regards
Vox
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately, we were unable to reach you on the nominated contact details on the account.
Please advise on a suitable time and or alternate number for us to reach out?
Regards
Vox
HL
Hanly L's updateReviewer Update
07 Sept 2026, 15:22How strange this is whenever you tried to contact a person you try again. Just look at your history how many times I tried to phone back and got transferred to technical support then the line got cut-off
HL
Hanly L's update07 Sept 2026, 15:22
Reviewer Update
How strange this is whenever you tried to contact a person you try again. Just look at your history how many times I tried to phone back and got transferred to technical support then the line got cut-off
HL
Hanly L's updateReviewer Update
09 Sept 2026, 18:05Problem still not sorted out wifi for one day with upload speed 1.3 and download 6 but every month I must pay
HL
Hanly L's update09 Sept 2026, 18:05
Reviewer Update
Problem still not sorted out wifi for one day with upload speed 1.3 and download 6 but every month I must pay
Vox Telecom's replyOfficial
09 Sept 2026, 18:17Good day Hanley.
Please note that we have added the above to the existing escalation. Our support team will contact you ot assist further.
Please note that we have added the above to the existing escalation. Our support team will contact you ot assist further.
Vox Telecom's reply09 Sept 2026, 18:17
Official
Good day Hanley.
Please note that we have added the above to the existing escalation. Our support team will contact you ot assist further.
Please note that we have added the above to the existing escalation. Our support team will contact you ot assist further.
Vox Telecom's replyOfficial
11 Sept 2026, 11:21Good day Hanly.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider, Telkom restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider, Telkom restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 Sept 2026, 11:21
Official
Good day Hanly.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider, Telkom restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider, Telkom restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
HL
Hanly L's updateReviewer Update
11 Sept 2026, 17:15Vox wifi working one day with download of 50mbps today download 8.58 mbps and upload 2.62 how can one be satisfied
HL
Hanly L's update11 Sept 2026, 17:15
Reviewer Update
Vox wifi working one day with download of 50mbps today download 8.58 mbps and upload 2.62 how can one be satisfied
Vox Telecom's replyOfficial
11 Sept 2026, 17:41Good day Hanly L,
Thank you for reaching out to us.
We appreciate your patience while we investigate your query. Your matter has been escalated to our Support Team for further review, and we will provide you with feedback as soon as possible.
For your security, please note that any further communication regarding this matter will be handled through our official Vox communication channels, as listed on our website.
Thank you for your understanding and patience while we work to resolve your query.
Kind regards,
Vox
Thank you for reaching out to us.
We appreciate your patience while we investigate your query. Your matter has been escalated to our Support Team for further review, and we will provide you with feedback as soon as possible.
For your security, please note that any further communication regarding this matter will be handled through our official Vox communication channels, as listed on our website.
Thank you for your understanding and patience while we work to resolve your query.
Kind regards,
Vox
Vox Telecom's reply11 Sept 2026, 17:41
Official
Good day Hanly L,
Thank you for reaching out to us.
We appreciate your patience while we investigate your query. Your matter has been escalated to our Support Team for further review, and we will provide you with feedback as soon as possible.
For your security, please note that any further communication regarding this matter will be handled through our official Vox communication channels, as listed on our website.
Thank you for your understanding and patience while we work to resolve your query.
Kind regards,
Vox
Thank you for reaching out to us.
We appreciate your patience while we investigate your query. Your matter has been escalated to our Support Team for further review, and we will provide you with feedback as soon as possible.
For your security, please note that any further communication regarding this matter will be handled through our official Vox communication channels, as listed on our website.
Thank you for your understanding and patience while we work to resolve your query.
Kind regards,
Vox