POOR CUSTOMER SERVICE FROM VOX - BLITS FIBRE

We are trying to get our vox fibre internet installed from beginning of Feb 2022 and it's just one excuse after the other. Today is the 11th of Feb 2022 and still our internet isn’t installed.

It was first arranged for the 31st of January 2022 but I couldn’t get leave because we were busy with month end at work and Blitz Fibre don’t work over the weekends so we re-scheduled for the 8th of Feb 2022 of which I have put in a day’s leave. I have confirmed if all is in order on the 7th - All were good. I got a call before the installation were supposed to happen to say the technician went for a COVID test and the other technician is busy he can only assist on the 9th same time of which I said no because I have to ask for leave AGAIN and have to wait to hear if it will be approved before I can make any arrangements. I then agreed with Anel from Blitz that today the 11th of Feb 2022 would be in order if she can schedule for 14:45pm. She phoned and I advised her and then she emailed me today the 11th is in order from 17:00-19:00pm. Perfect, it suites us!

Few minutes later I get an email that we need to re-schedule AGAIN to Monday the 14th, which is not even an option because it’s valentine’s day and we have plans so there won’t be anyone home.

I am now fed up. It’s one thing after the other and apparently the technician understood her incorrectly. I had the exact same problem with Igen and that is why I have contacted vox with the hope that I will get better service but only to my disappointment, it's even worse than Igen!

How is this for customer service, pathetic if you ask me!