POOR CUSTOMER SERVICE FROM VOX AND VUMATEL

App**** to have fibre installed in my home over a month and a half ago and the only feedback I get is that the build hasn't started yet but the fibre has been installed in my complex and their excuse is the pandemic. The pandemic is no excuse for your poor customer service, its pathetic, all I want is my fibre to be installed but no one is willing to help from both vox and vumatel's side