CL
Cherel L
1 reviews | Active since Oct 2020
15 Feb 2023, 19:16
Poor Customer Service
Extremely disappointed with VOX at this point. A person can never get through to them on their call centre number, you spend more than 20-30 minutes waiting for your call to be answered when you were notified that there is just 1 call ahead of you and email responses are delayed as well. How does a person get a hold of these people
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
15 Feb 2023, 21:19Good day Cherel L,
Thank you for your message.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
Kind Regards
Vox
Thank you for your message.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
Kind Regards
Vox
Vox Telecom's reply15 Feb 2023, 21:19
Official
Good day Cherel L,
Thank you for your message.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
Kind Regards
Vox
Thank you for your message.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
Kind Regards
Vox
CL
Cherel L's updateReviewer Update
15 Feb 2023, 22:15I sent an email and called several times requesting for a downgrade and change of ownership
CL
Cherel L's update15 Feb 2023, 22:15
Reviewer Update
I sent an email and called several times requesting for a downgrade and change of ownership
Vox Telecom's replyOfficial
15 Feb 2023, 22:23Good day Cherel L,
Thank you for your feedback.
Kindly note that we have been in contact with the account holder.
Feedback has been sent to the nominated e-mail address on file.
All upgrade/downgarde request are processed on our Customer portal.
Kind regards
Vox
Thank you for your feedback.
Kindly note that we have been in contact with the account holder.
Feedback has been sent to the nominated e-mail address on file.
All upgrade/downgarde request are processed on our Customer portal.
Kind regards
Vox
Vox Telecom's reply15 Feb 2023, 22:23
Official
Good day Cherel L,
Thank you for your feedback.
Kindly note that we have been in contact with the account holder.
Feedback has been sent to the nominated e-mail address on file.
All upgrade/downgarde request are processed on our Customer portal.
Kind regards
Vox
Thank you for your feedback.
Kindly note that we have been in contact with the account holder.
Feedback has been sent to the nominated e-mail address on file.
All upgrade/downgarde request are processed on our Customer portal.
Kind regards
Vox
CL
Cherel L's updateReviewer Update
15 Feb 2023, 22:26Well as attempted as well the customer portal only give an option for upgrade this is why we contact you guys for assistance and receive no response on our calls and extremely long wait for a response on emails. It would be highly appreciated if you guys would answer emails and calls as fast as you do to reviews
CL
Cherel L's update15 Feb 2023, 22:26
Reviewer Update
Well as attempted as well the customer portal only give an option for upgrade this is why we contact you guys for assistance and receive no response on our calls and extremely long wait for a response on emails. It would be highly appreciated if you guys would answer emails and calls as fast as you do to reviews