HM
Hannah M
1 reviews | Active since Mar 2015
19 Feb 2023, 03:09
Poor customer service by VOX Telcom
My wifi connection has been down since Monday the 13th Feb. I sent an email on Tues the next day and they acknowledged receiving it but nothing happened. 😕 On Friday I have been trying to call them and you wait for 10min on hold and the phone cuts....this happened all Friday and throughout the night because they are supposed to have 24/7 service . Only at 6am on Saturday the 18th someone answered my call and promised that a technician will be sent over. It's now Sunday the 19th Feb no one has attended to my fully paid for service. Very frustrated and have wasted a lot if money on data to be able to do my work, never mind the airtime spent trying to call Vox help line.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
19 Feb 2023, 09:36 Good day, Hannah M
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account / order , with the information provided in the original correspondence.
Kindly provide us with your Vox Account /Vox order number in order for us to investigate and assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account / order , with the information provided in the original correspondence.
Kindly provide us with your Vox Account /Vox order number in order for us to investigate and assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply19 Feb 2023, 09:36
Official
Good day, Hannah M
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account / order , with the information provided in the original correspondence.
Kindly provide us with your Vox Account /Vox order number in order for us to investigate and assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account / order , with the information provided in the original correspondence.
Kindly provide us with your Vox Account /Vox order number in order for us to investigate and assist accordingly.
Thank you in advance
Vox
HM
Hannah M's updateReviewer Update
19 Feb 2023, 09:58Vox account *** and the order no for fault is Vox ***9. Andrew your helpful agent said the ticket was closed and couldn't figure out why, if my wifi was still down
HM
Hannah M's update19 Feb 2023, 09:58
Reviewer Update
Vox account *** and the order no for fault is Vox ***9. Andrew your helpful agent said the ticket was closed and couldn't figure out why, if my wifi was still down
Vox Telecom's replyOfficial
19 Feb 2023, 10:30Good day ,
Thank you for the information provided.
It has been relayed to our technical team for a further investigation.
You will be in contact with soonest.
Kind regards,
Vox
Thank you for the information provided.
It has been relayed to our technical team for a further investigation.
You will be in contact with soonest.
Kind regards,
Vox
Vox Telecom's reply19 Feb 2023, 10:30
Official
Good day ,
Thank you for the information provided.
It has been relayed to our technical team for a further investigation.
You will be in contact with soonest.
Kind regards,
Vox
Thank you for the information provided.
It has been relayed to our technical team for a further investigation.
You will be in contact with soonest.
Kind regards,
Vox
HM
Hannah M's updateReviewer Update
19 Feb 2023, 10:35This is Appreciated
HM
Hannah M's update19 Feb 2023, 10:35
Reviewer Update
This is Appreciated
Vox Telecom's replyOfficial
21 Feb 2023, 10:58Good day, Hannah M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the faulty power supply were replaced by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the faulty power supply were replaced by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply21 Feb 2023, 10:58
Official
Good day, Hannah M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the faulty power supply were replaced by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the faulty power supply were replaced by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox