PM
Palesa M
1 reviews | Active since Aug 2016
15 May 2023, 16:42
Poor customer service
Still struggling with vox, after my previous complaint they got back to me and I've received a router but no fibre line/box for connection. So how exactly am I supposed to use the router? The agent I'm in contact with is no longer answering my calls... wow
My queries are always been lodged but no one ever responds.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
15 May 2023, 18:47Good day Palesa M
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Projects team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Projects team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply15 May 2023, 18:47
Official
Good day Palesa M
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Projects team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Projects team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
25 May 2023, 11:03Good day ,Palesa M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the ONT installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the ONT installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply25 May 2023, 11:03
Official
Good day ,Palesa M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the ONT installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the ONT installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox