Poor Customer Service and unprofessional sales representative

I am writing to formally lodge a complaint regarding the highly unprofessional service I have received from one of your sales representatives, Tshidi, who has been handling our account transition request.

Our first point of contact was on 11 March 2025, when I informed her of our urgent need to switch to Vox as our new service provider. I made it clear that our contract with our existing provider was nearing its end, and we urgently needed to port our company landline number to Vox to avoid any disruption in our business communications.

Tshidi assured me that she would assist with the process and requested documentation, which was promptly provided. However, since then, I have had to constantly follow up with her, and each time she responds with vague promises to get back to me – which she never does. It has now been over three months, and there has been no meaningful progress.

As a result of this poor handling, our company landline number is no longer active, and we are at serious risk of losing it altogether. This situation is unacceptable and is causing unnecessary stress and potential business loss.

I am extremely disappointed with the level of service received from Vox. This is not only unprofessional but completely negligent. To make matters worse, Vox has recently come under public criticism for poor service delivery – including from well-known individuals such as Cassper Nyovest, which unfortunately reflects the same experience I am now facing.

I request immediate intervention from senior management to:

Investigate this matter with urgency.

Ensure our company number is recovered and ported successfully.

Hold the responsible individual accountable for her inaction and poor service.