Poor customer service and turn around time

Good day

I app**** for Fibre on the 8 July 2020. I was told my application would be processed and someone would be in contact. no -one contacted me. I then got a call on the 20th July to say they are coming the next day to install the Fibre line etc. on the 21st July the team came to install the Fibre line and advise they would be back in 2 days to install the ONT box. It is now the 5 August. Still nothing. I phoned on the 31 July and was told the box is "out of stock'' Another week and a half has gone by with no feedback or update. Still don't kow when I will be connected.