Poor Customer service and Feedback of wrong information

Poor and slow customer service. Agents give wrong information.... On sign up we were told installation will take 7 to 10 days... Which only happened after 2 and a half weeks....

After I authorized a debit order, my account was suspended due to debit rejection. No one or any notifications was sent....

I tried to use the payment portal on app which kept failing..... After numerous tries I opted to make EFT payment, send through POP.

After a few hours again tried on app for feedback, which took forever, response on FB was even faster.... Technician said I must wait for payment to reflect.... The following morning tried to call several times after which I opted for call back... That lady agent said my services should be reinstated by this afternoon at 15h00 or before the time.

Again on app portal doing all the questions no answer or feedback... Still waiting for a response from 14h22 which I initially started the chat on WhatsApp.

I walked passed a Vox stand, explained my issue only to here from that person my service will only be active around 72 hours....

So when will my service now actually be restored?

Why after debit rejection is my bill added a admin fee?

I have never worked with a service provider with such bad customer service and feedback.... I will definitely look to change my SP as soon as possible. Never again VOX