POOR CUSTOMER SERVICE AFTER CANCELLATION

If there was an option to give a non star rating, it would be it! We cancelled our services and the last debit order was taken. We had requested for the VOX equipment to be collected at an alternative address as we have relocated and was not at the premises of installation. We also requested that the equipment be collected earlier than the end of February as mentioned above we had relocated and the services would not be used. After going back and forth numerous of times, I was advised that a courier would be dispatched 8 Feb to collect the equipment however, today 10 Feb, still no collection was done. I have even been emailing the CEO of VOX and the National Sales Manager. This is absolutely ridiculous! They also want to hold you liable for the non-return of equipment however, when the customer does their part to ensure that the equipment is returned, VOX just feels a damn! I have done another follow up this morning, but this was the absolute last straw! Hope that this post will be of help to get this resolved.