LN
Lauren N
1 reviews | Active since Nov 2013
15 Apr 2023, 11:17
Poor customer service
Been disconnected for 3 days now. They tell me vumatel disconmected me but how if I didn't cancel? They had a system glitch in March that started this and now no one wanted to take responsibility and reconnect me. I have been paying my account and no compensation for the loss of service. Tickets have been logged but the only answer I get is they are waiting from vumatel. Absolutely appalled by this blatant ignorance.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
15 Apr 2023, 12:39Good day Lauren
Thank you for entrusting us with your service request.
Kindly note that we have received your email sent to talk2us, thank you.
The details of your complaint has been escalated to the relevant department for further investigation.
We will contact you shortly to assist with the resolution of your complaint.
Kindly note that their working hours are Mon-Fri 8AM - 5PM
Kind Regards
Thank you for entrusting us with your service request.
Kindly note that we have received your email sent to talk2us, thank you.
The details of your complaint has been escalated to the relevant department for further investigation.
We will contact you shortly to assist with the resolution of your complaint.
Kindly note that their working hours are Mon-Fri 8AM - 5PM
Kind Regards
Vox Telecom's reply15 Apr 2023, 12:39
Official
Good day Lauren
Thank you for entrusting us with your service request.
Kindly note that we have received your email sent to talk2us, thank you.
The details of your complaint has been escalated to the relevant department for further investigation.
We will contact you shortly to assist with the resolution of your complaint.
Kindly note that their working hours are Mon-Fri 8AM - 5PM
Kind Regards
Thank you for entrusting us with your service request.
Kindly note that we have received your email sent to talk2us, thank you.
The details of your complaint has been escalated to the relevant department for further investigation.
We will contact you shortly to assist with the resolution of your complaint.
Kindly note that their working hours are Mon-Fri 8AM - 5PM
Kind Regards
Vox Telecom's replyOfficial
18 Apr 2023, 08:12 Good day Lauren N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply18 Apr 2023, 08:12
Official
Good day Lauren N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox