Poor customer service

I am really disappointed with the service or lack of service received from Vox telecom. The Journey started mid November, we wanted a hosting of a website . Vox had our Domain it was with Kwerty. So straight forward so I thought. My web designer had the site ready for publishing. This was a long and drawn out process. The contract was sent to my Boss who had to E accept which was done immediately. It then took another 3 weeks to publish, after many phone calls and emails being exchanged a really painful experience. In this time our account was put on hold for R275 odd outstanding So the rest of the business could not send nor recieve Emails. We have a submission form on the website for queries, Needless to say all queries have been marked Unsafe so we are loosing out on potential business, this has a huge impact on our business and lost revenue. This issue has not been resolved. VOX either doesn't have the capacity to sort it out or they just don't care about good customer service