MK
Madima K
1 reviews | Active since Apr 2015
25 Oct 2023, 16:05
Poor customer service
Always when I call them for their wifi issues, I have to spend R120.00 airtime..now their wifi is off and I was put on hold for 15 Minutes no solution. Call centre agent is advising me to call again since I am offline from 9 up to now. That's not fair
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
25 Oct 2023, 20:45 Good day MadimaThank you for your post.Kindly note that the details of your complaint has been sent to project management team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's reply25 Oct 2023, 20:45
Official
Good day MadimaThank you for your post.Kindly note that the details of your complaint has been sent to project management team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
MK
Madima K's updateReviewer Update
25 Oct 2023, 20:58Thank you
Whosoever that will give me a call must be willing to reimburse me on my airtime and the 2 days that I have spend without internet
Whosoever that will give me a call must be willing to reimburse me on my airtime and the 2 days that I have spend without internet
MK
Madima K's update25 Oct 2023, 20:58
Reviewer Update
Thank you
Whosoever that will give me a call must be willing to reimburse me on my airtime and the 2 days that I have spend without internet
Whosoever that will give me a call must be willing to reimburse me on my airtime and the 2 days that I have spend without internet
Vox Telecom's replyOfficial
30 Oct 2023, 15:57Good day, Madima
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply30 Oct 2023, 15:57
Official
Good day, Madima
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox