Poor customer service

Item: Vox Telecom
Rating: 1
Author: Lungile M

I've been without internet since last month due I put the wrong reference when I made my payment. I've been calling them for the past 3 weeks, they have been taking me to pillar to post and yet I haven't been helped. The person who's incharge of my account has contacted me. I'm supposed to pay a cancelation fee cause they canceled my subscription.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

27 Dec 2022, 08:24

Good day, Lungile M

Thank you for your review.

Kindly note that the details of your query has been sent to the Accounts team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply27 Dec 2022, 08:24

Official

Vox Telecom's replyOfficial

07 Feb 2023, 13:56

Good day, Lungile M

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
The debtors team will remain in contact until resolved

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply07 Feb 2023, 13:56

Official