POOR CUSTOMER SERVICE

We have been without Internet now for four days. I have spent hours on the phone and have just been given the run around. Excuses and passing the buck onto Vumatel. Vumatel then blames Vox and Vox goes back to Vumatel. There are about 13 of us in Mtunzini that after a big fibre outage never came back on and some of us according to Vox had our lines cancelled in error. If this is the case, it should be simple and they send a signal like they keep saying and the internet is back but that does not happen. I have begged for a superior persons number or a contact at Vumatel so I can understand what the issue is and get it resolved and NO information will be given. The turnaround time on emails is also shocking and the call centre holding time is long, on more than 2 occasions I was on hold for about 15 min and then as the line rings for me to go through I get cut off. We rely on the fibre in Mtunzini as when we have our 10 hours a day of load shedding there is no cell signal and we use the fibre line for calls and alarms etc. Vox is not the cheapest service provider in town and we would expect a little more attention be given to their customers. They should sort us out and deal with Vumatel if that is the issue not make it our problem.