MM
Mluih M
1 reviews | Active since Aug 2022
03 May 2023, 11:51
POOR CUSTOMER SERVICE
Vox telecom has a WhatsApp number but the lady using it is of no assistance. She ignores calls and messages and responds after 2 hours.
Their network is down but she is not bothered but refers you to the call centre where you hold for over 25 mins.
Their customer service is poor.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 May 2023, 12:51Good day, Mluih M
Thank you for the review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Please note Vox do not have a dedicated WhatsApp line. It might be an agent you are in connection with directly.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & General Queries teams are available from Monday to Friday 08:00
till 17:00 and on Saturdays and non-religious public holidays from 08:00 till 14:00
Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: ***
Regards
Vox
Thank you for the review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Please note Vox do not have a dedicated WhatsApp line. It might be an agent you are in connection with directly.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & General Queries teams are available from Monday to Friday 08:00
till 17:00 and on Saturdays and non-religious public holidays from 08:00 till 14:00
Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: ***
Regards
Vox
Vox Telecom's reply03 May 2023, 12:51
Official
Good day, Mluih M
Thank you for the review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Please note Vox do not have a dedicated WhatsApp line. It might be an agent you are in connection with directly.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & General Queries teams are available from Monday to Friday 08:00
till 17:00 and on Saturdays and non-religious public holidays from 08:00 till 14:00
Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: ***
Regards
Vox
Thank you for the review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Please note Vox do not have a dedicated WhatsApp line. It might be an agent you are in connection with directly.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & General Queries teams are available from Monday to Friday 08:00
till 17:00 and on Saturdays and non-religious public holidays from 08:00 till 14:00
Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: ***
Regards
Vox
MM
Mluih M's updateReviewer Update
03 May 2023, 13:38I pay for the service and I need to get my monies worth. Lack of performance from your side is a breach of our terms of engagement. I honestly don't care whether it is an agent number or not because when it is to their benefit they gladly use the number and attend to the matter urgently.
Noordhang Northriding has had an issue since last night and you people are sitting on your hands and telling me about a number.
The service must be up and running.
Noordhang Northriding has had an issue since last night and you people are sitting on your hands and telling me about a number.
The service must be up and running.
MM
Mluih M's update03 May 2023, 13:38
Reviewer Update
I pay for the service and I need to get my monies worth. Lack of performance from your side is a breach of our terms of engagement. I honestly don't care whether it is an agent number or not because when it is to their benefit they gladly use the number and attend to the matter urgently.
Noordhang Northriding has had an issue since last night and you people are sitting on your hands and telling me about a number.
The service must be up and running.
Noordhang Northriding has had an issue since last night and you people are sitting on your hands and telling me about a number.
The service must be up and running.
Vox Telecom's replyOfficial
05 May 2023, 14:44Good day, Mluih
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply05 May 2023, 14:44
Official
Good day, Mluih
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox