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Madima K

1 reviews | Active since Apr 2015

17 Feb 2026, 11:38

Poor customer service

Good day Team Hope you are well and safe Kindly note that when you reactivate my account you never brought the new router, the old router was used upon new activation .

2. My decision to cancel was also based on poor signal reception and you never interrogated the matter and the only thing you do is to bill me.

3. If every month I have more than 72 hours not being connected but still you bill me full price that poor customer service and things like that needs to be questioned.

0
Replies (6)
Vox Telecom
Vox Telecom's reply17 Feb 2026, 11:54
Official
Good day, Madima 

 Thank you for your review. 

Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 

 We will provide feedback to you soonest. 
 
  Regards, 
 Vox
Vox Telecom
Vox Telecom's reply20 Feb 2026, 13:05
Official
Good day, Madima 
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 

Kind Regards, 
 Vox
MK
Madima K's update11 Jun 2026, 09:52
Reviewer Update
Good day
Kindly note that my issue is not resolved
MK
Madima K's update18 Jun 2026, 09:05
Reviewer Update
Good day Anethea
Hope you well and safe

I would like to address the matter below

P24-FF-R3-
60/30
60/30 Mbps Frogfoot Fibre Bundle Month to Month
Contract. Includes:
60/30 Mbps Fibre Line
Uncapped Data
Free to Use Wi-Fi Router
Router Delivery of R50

Setup of R850.00 (Clawed back in full if service is
cancelled within 12 months)

My argument is why do you charge claw back for cancelation yet you didn't try to to resolve the technical problem I had with you and have the guards to say the feeder is for Frogfoot that is why there is no stability

You continue to charge me for the old router as if it's new

I still have your router it's not yet collected

Please re look at this issue

Note: Read to understand not to answer or to charge
New 562.61 1
Monthly 562.61 43.48 0.00
INSTALL ADDRESS
FTTH Link Location 13775 belhambra Crescent, Protea Gl


Note: When I move to 60/30 Old router was used no delivery should be charged
I can't be charged for 2 times for one item please recheck what I am talking about

Regards,
Madima Khathutshelo
Contacts:***
MK
Madima K's update02 Aug 2026, 09:30
Reviewer Update
Dear Vox Telecom Billing Department,
I am writing to formally dispute the cancellation penalties charged on my month-to-month contract account.
According to my understanding of a month-to-month agreement and the Consumer Protection Act of South Africa, cancellation penalties must be reasonable, transparent, and fair. I believe the charges app**** to my account are excessive and were not clearly explained to me before cancellation.I respectfully request the following:A full breakdown of all penalties and charges app**** to my account.
Copies of the terms and conditions supporting these charges.
A review and reconsideration of the penalties charged.
I have always intended to resolve this matter professionally and in good faith. I therefore request that the account be placed on hold while this dispute is being investigated.
Please provide written feedback within 10 business days.

Regards,
Madima Khathutshelo
Contacts: ***
Vox Telecom
Vox Telecom's reply02 Aug 2026, 09:47
Official
Good day, Madima 

 Thank you for your review. 

Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution. 

 We will provide feedback to you soonest. 
 
  Regards, 
 Vox