Poor Customer Service.

Since my first review was removed because it was in breach of some act I am writing another review about the terrible service of Vox Telecoms. I was contacted by someone from Vox after requesting a call back which took a couple of days for them to call me and asked for my account not to be suspended as I lost my job and started a new one so I wanted to make an arrangement to pay my service charge on or before the 1at of November when I get paid but according to Vox representative and I won't mention the name because they know who they are, they say that their system automatically suspends the account and I come from an IT company who sells fibre and if a payment arrangement is made they will never cut off your service. Vox has terrible customer service and unskilled agents who don't get back to customers with an SLA. I am now sitting with suspended service on my Fibre at home. If my service does not get restored I want Vox to cancel my service as it is a month to month contract. The simple way to resolve this would of been accepting a payment arrangement for the full amount on the day I have requested to them but they kept logging tickets and still suspended my service which shows that they don't care about their clients and poor service, I have read many posts about them about the low standard of their service so I am not the only one who thinks this. Vox rep**** to my previous review which was removed and was supposed to contact me and the day has ended but neither a call nor email was sent to me. So again if service is not restored ASAP I would like to cancel my service.