Poor Customer Service

I am writing to express my dissatisfaction with the service I have received regarding my fibre installation and the subsequent customer support.

In the first week of November, I contacted Vox due to issues with my fibre connection dropping at home. I requested an onsite inspection, but it took almost a week for someone to actually come by. This delay was due to the lack of communication and scheduling, as someone showed up at my house without prior notice, which was quite inconvenient since it did not suit my schedule. After numerous phone calls, I was finally able to get someone to schedule a visit at a suitable time.

When the sales/technical department representative arrived, they determined that I needed to install a mesh network to improve the signal in my home. I requested two quotations for the different product options presented to me, but I only received one. Despite this, I accepted the quotation and was asked to purchase the mesh Wi-Fi extenders upfront for a value exceeding R5,000. After making the payment, I was informed that the products were out of stock. It's worth noting that I could have purchased the same products for a lower price on Amazon and received them within 2-3 days.

Since then, I have been calling almost every day to inquire about the expected stock arrival and installation date, but no one seems to be able to assist me. I have been transferred from one department to another multiple times, and on my last call, I was transferred to five different people without any progress. It is now the last week of November, and next week will mark one month since I started this process.

I have also emailed and called to request the contact details of the managing director or general manager to escalate my complaint, but I have not been able to get in touch with them either.

I would appreciate it if someone could address this issue promptly and provide me with a clear timeline for the stock availability and installation of the mesh network. Your assistance in resolving this matter would be greatly appreciated.