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Rayghana A

1 reviews | Active since Jul 2019

17 Mar 2023, 12:14

Poor customer service

My dad, has a fibre connection with VOX, he has been without WiFi since 6 March. He has been to VOX 6 times already and yet no one has resolved his issue. This is completely unacceptable. How can it be such a frustration for a customer to get service. He get's told that they are elevating his issue but then nothing happens.

0
Replies (4)
Vox Telecom
Vox Telecom's reply17 Mar 2023, 12:37
Official
Good day Rayghana A, 

Thank you for your enquiry.

Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence. 

Kindly provide us with your Vox Account number or contact number linked to the account, in order for us to assist accordingly. 

Thank you in advance, 

Vox
RA
Rayghana A's update17 Mar 2023, 12:48
Reviewer Update
The account number is ***
Vox Telecom
Vox Telecom's reply17 Mar 2023, 13:05
Official
Good day Rayghana A, Thank you for the information provided. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 

Vox
Vox Telecom
Vox Telecom's reply20 Mar 2023, 13:56
Official
Good day, Rayghana A,

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that our onsite department has assisted you in accordance and you have confirmed that you will be using your own router going forward.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox